Shipping policy

 

Shipping Policy

 


Last updated: 1.11.2025


 

1. General Information

 


All orders are processed and shipped by GorillaSound osk from Helsinki, Finland, using the Finnish postal system (Posti) and its international partners.

At this stage, we ship within the European Union, the United Kingdom, and a selected group of other countries.

If your country is not listed, please contact info@gorillasoundofficial.com, and we will try to find a shipping solution for you.


We currently do not ship to the United States, due to unclear import tariffs and the lack of reliable carrier options for EU-based businesses. We are actively monitoring the situation and hope to add the US in the future.

 

 

 

2. Processing and Handling Time

 


Orders are usually processed within one business day after payment confirmation.

During high-volume periods, holidays, or unforeseen delays, processing may take longer.


GorillaSound is a small cooperative — and there is, quite literally, only one gorilla packing boxes. If the gorilla gets sick, processing may take an extra day or two. We appreciate your patience and understanding.


You will receive a shipping confirmation email as soon as your parcel leaves our studio.

 

 

 

3. Shipping Rates and Regions

 


 

Finland

 

 

  • Free shipping on all orders.

 


 

Nordics and Baltics

 

 

  • Germany, Denmark, Sweden, Estonia, Lithuania, Latvia — €4.90

 


 

Rest of the European Union

 

 

  • All other EU countries — €9.90

 


All EU orders include Finnish VAT (value added tax) in the product prices.


 

United Kingdom

 

 

  • £26.50

    Orders are shipped DDU (Delivered Duty Unpaid), meaning the customer is responsible for all import taxes, duties, and fees charged by UK customs.

 


 

Rest of the World (Priority DDU Shipping)

 

 

  • €29.90 to the following countries:

    Canada, Australia, Hong Kong SAR, Japan, New Zealand, Norway, Singapore, South Korea, and Cyprus.

 


All shipments outside the EU are sent DDU (Delivered Duty Unpaid).

This means:

 

  • Import taxes, duties, and customs fees are not included in the order total.

  • The customer is responsible for paying these charges to their local customs office or carrier before delivery.

  • Delivery times may vary due to customs clearance procedures.

  • Unfortunately, GorillaSound cannot predict or control these charges.

 

 

 

 

4. Estimated Delivery Times

 


The following delivery times are approximate and based on standard Posti Priority service levels:

 

  • Finland: 1–3 business days

  • Nordics & Baltics: 3–6 business days

  • Rest of EU: 5–9 business days

  • United Kingdom: 6–10 business days

  • Rest of the World: 7–14 business days

 


Delivery times are estimates only and not guaranteed. External factors such as weather, strikes, or customs inspections may cause delays.

 

 

 

5. Tracking and Delivery

 


All parcels include tracking. Tracking details are provided in the shipping confirmation email once your order has been dispatched.


If your parcel is lost or arrives damaged, please contact info@gorillasoundofficial.com immediately so we can initiate an investigation with Posti or the relevant international carrier.

Please include your order number and, if applicable, photos of the damage.


Deliveries may require a signature or collection from a local post office, depending on the carrier’s local policies.

 

 

 

6. Returns Related to Shipping

 


If a parcel is returned to us because it was unclaimed, refused at customs, or the address provided was incorrect, we can resend it after receiving the new shipping fee.

Returned parcels that are unclaimed for over 30 days are considered abandoned and cannot be refunded.


If an item was damaged in transit, please contact us within 7 days of delivery. We will assist you with a replacement or refund once the issue has been verified.


Customers are responsible for return postage unless the return is due to a defect or a shipping error on our part.

Full return instructions are available in our Returns & Refunds Policy.

 

 

 

7. Contact Information

 


If you have any questions about shipping, please contact:


GorillaSound osk

Maistraatinkatu 4 C 23

00240 Helsinki, Finland

Email: info@gorillasoundofficial.com

Website: https://www.gorillasoundofficial.com